Tier I/II Support Technician

TIER I/II SUPPORT TECHNICIAN REQUIREMENTS: Great knowledge base of the following skills on the spot, no time to look up the solution, you have to be solution-oriented - be able to think and talk on the spot Customer Service experience Bilingual (English and French) Windows 7/Windows 10 Network Support iPhone/AirWatch Office 365 (2016) WiFi IP telephone Multi-functioning printing (HP) Quick to learn tools (management consoles, ticketing system) Priority management to deal with incidents, adaptab…

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