Bilingual Escalations Agent-Home Delivery

Position: Home Delivery Customer Experience - Escalations (Bilingual) Status: Permanent Full Time Location: Montreal Office, Quebec Role Summary This position is responsible for ensuring all reported home delivery incidents and escalations are resolved in a timely and customer centric manner. The Bilingual Escalation Agent handles highly escalated customer issues and complaints received from the Contact Centers, CHQ, social media, executives, regulators, Better Business Bureau, Best Buy Communi…

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